The Service Blueprint is a diagram that maps and shows the entire process of delivering a service.


Help organizations see the big picture of how a service is implemented by the company and used by the customers.

Key Elements of a Service Blueprint

It's very important to make sure that we all start from an aligned mental model, i.e., that all stakeholders are talking about the same thing and have a shared understanding.

Mapping the Path to Success

Blueprint should accomplish certain goals


There are many ways to map a service, and each can be useful, depending on the goals you are trying to achieve.

Before we move to solving a problem

With this information, we have the flow of actions for each stage of the process and each person's responsibilities that influence the service.