Blueprint
The Service Blueprint is a diagram that maps and shows the entire process of delivering a service.
Blueprint
Help organizations see the big picture of how a service is implemented by the company and used by the customers.
Key Elements of a Service Blueprint
It's very important to make sure that we all start from an aligned mental model, i.e., that all stakeholders are talking about the same thing and have a shared understanding.
Mapping the Path to Success
Blueprint should accomplish certain goals
Processes
There are many ways to map a service, and each can be useful, depending on the goals you are trying to achieve.
Before we move to solving a problem
With this information, we have the flow of actions for each stage of the process and each person's responsibilities that influence the service.
